Support Policy

Support Channels

I only provide theme related support via the ThemeForest discussion system and this support forum. All support via e-mail or Twitter will be redirected to this support forum. When needed I may request you to e-mail me your login details with admin access to your WordPress installation (please don’t post your login details publicly on the support forum, use my ThemeForest profile page contact form instead).

Support Hours

I provide general theme support for free and I go through all the new support questions twice a day from Monday to Friday. If for some reason I haven’t answered your support question, please don’t post again as it may be a more complex issue or bug that takes more time and I will reply in a maximum 24 hour period.

Extent of my support

I only cover support for my themes, and can’t give general WordPress support that isn’t related to my themes as well as to third party plugins. For general WordPress support you will have to use www.wordpress.org/support

Definition of Customization support

If you are requesting customization help, which only requires me to publish a couple lines of custom CSS code or replacing a couple of lines of PHP code, I will be glad to assist you. If however your query requires more than that amount of code to be published, I can only provide guidance and will advise you to hire a freelancer if you don’t have the skills to implement it yourself.